Frequently Asked
Questions

Time is precious, and for many this means that the cost of hiring a cleaning company is minimal in comparison to the value. Not only do you get a professionally cleaned home, but your schedule is now free to spend time with family, take part in events, or even earn more hours at work.

It's very difficult for us to estimate over the phone, but we are happy to have a chat and give you some guidance. Factors including the size of your house, its current condition and the level of detail required all play a factor in determining cleaning time. Remember that not all tasks generally need to be attended to each and every week.

We have a minimum time of 2 hours per job. However, we are happy to make the most of the time helping you with any domestic cleaning tasks you may require around the home. 

Our cleaners can provide an estimate over the phone or at your home for a cleaning service. Speak to your cleaner prior to start if you want them to work to a set budget or provide an estimate of the number of hours required to complete all of your tasks.

It is perfectly natural for you to feel the need to tidy up before the cleaner arrives, however this is not required. You are engaging us to make your life easier to manage and to free up your time. 

We have cleaners available 7 days a week. However, please be aware we do charge a surcharge for weekend bookings.

No, but it is important to arrange a meeting with your cleaner to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy.

We definitely want your pets to be as happy as you are when the cleaner comes to do your cleaning so it is between you and your cleaner to decide on the best option. If this is important to you, please mention it at the time of booking so we can ensure our cleaners do not have any allergies to pet hair. 

We accept payment by cash or bank transfer at the end of each service. For a once-off service, we also have the option to pay by card, and our preferred method is cash or card.

Absolutely! We want you to be happy with the service prodived and will aim to provdie you with a cleaner that meets your expectations week after week. Please contact our office if you have any issues and a replacement will be arranged courteously and discreetly.